Refund Policy

General policy

All purchases are virtual in-game items and are generally non-refundable once delivered. Refunds are handled case by case, under this policy and under Tebex's own rules. Tebex is the payment processor and has the final say on the payment itself.

Refunds we will consider

A refund may be granted if:

• The purchase was not delivered because of a technical fault on our side.
• You were charged more than once for the same purchase.
• You contact us within 48 hours of purchase and it has not been used.

Refunds we will not grant

A refund will not normally be granted for:

• Change of mind after delivery.
• An account banned for breaking the rules.
• A product that has been used.
• A purchase made for an account you do not control.

Chargebacks

Opening a chargeback or payment dispute before contacting support will result in the purchase being revoked and a permanent ban from Pillage services. Contact support first. A chargeback is slower for you and permanent for the account.

How to request a refund

Email support@pillage.net within 48 hours of the purchase with your Minecraft username, your Tebex transaction ID, and a short description of the problem.

Processing time

Approved refunds are issued through Tebex. How long the money takes to reach you after that depends on your payment provider.