Support
Help with purchases, delivery and account linking for Pillage.
Where to get help
Discord is the fastest way to reach us and the place announcements, updates and maintenance notices are posted. Email is for billing questions and anything you would rather not post in a public server.
What support handles
- Purchases that were paid for but not delivered
- Purchases delivered to the wrong Minecraft username
- Account linking between Minecraft, Discord and the store
- Refund requests under the refund policy
- Reporting a bug or a problem with this website
Purchase support
Tebex emails a receipt with a transaction ID for every completed payment. Have that ID ready. Without it a purchase cannot be traced.
- Wait about 30 minutes after paying, then rejoin the server. Most delayed deliveries resolve on their own.
- Check the Tebex receipt email and confirm the Minecraft username on it is spelled correctly.
- Message support in Discord, or email support@pillage.net, with your username and Tebex transaction ID.
Account linking support
Purchases are delivered to the Minecraft account named at checkout. Linking that account to Discord is handled inside the Discord server.
- Join the Discord server with the account you want linked.
- Follow the linking instructions posted in the Discord server to connect your Minecraft account.
- If linking fails, message support in Discord with your Minecraft username and your Discord tag.